Terms of Use   |   Privacy Policy   |   Refund Policy
Anti-Spam Policy   |   GDPR Compliance
Seanergy

Legal Portal

Seanergy Legal Portal

Cancellation & Refund Policy

Thank you for choosing Seanergy. We strive to provide excellent products/services and ensure customer satisfaction.
This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations & refund requests for our products/services. Please read this carefully before making a purchase.

1. Cancellation Policy:

1.1. Cancellation by the Customer:

- Customers may request to cancel their order or subscription by contacting our customer support team within 7 days.

- The cancellation period may vary depending on the product/service purchased.

- Any requests for cancellation outside the cancellation period may be subject to additional charges or may not be eligible for a refund.

- Customers must provide all necessary details and order information for cancellation requests to be processed.

1.2. Cancellation by Seanergy.app:

- Seanergy.app reserves the right to cancel an order or subscription in exceptional circumstances, including but not limited to non-compliance with terms of service, fraud, or product unavailability.

- In the event of a cancellation by Seanergy.app, customers will be notified promptly, and appropriate refunds, if applicable, will be processed as outlined in the refund policy below.

2. Refund Policy:

2.1. Eligibility for Refunds:

- Refunds may be provided based on the specific product/service purchased and the circumstances surrounding the request.

- Customers must submit a refund request within 7 days of placing the order, which may vary depending on the product/service purchased.

- To be eligible for a refund, customers must provide valid proof of purchase and clearly state the reason for the refund request.

2.2. Non-Refundable Products/Services:

- Certain products/services may be non-refundable unless explicitly stated otherwise.

- Non-refundable products/services include, but are not limited to, digital downloads, customized products/services, and products/services provided on a subscription basis.

2.3. Refund Process:

- Refund requests will be reviewed by our team within 3 to 5 business days.

- If the refund request is approved, Seanergy.app will initiate the refund to the original payment method used during the purchase.

- Refunds may take 3 to 5 business days to process, depending on the payment processor and financial institution involved.

2.4. Deductions and Fees:

- In some cases, a refund may be subject to deductions for any applicable fees, such as transaction fees, processing fees, or cancellation charges.

- Seanergy.app reserves the right to deduct such fees from the refund amount, as permitted by law and the terms of the product/service purchased.

3. Contact Us:

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer support team:

- Email: support@seanergy.app

Please note that this Cancellation and Refund Policy may be subject to change without prior notice. We recommend reviewing this page periodically for any updates.

Last updated: 28th June 2023

Seanergy.app
Shyamal Cross Road,
Ahmedabad-380007 (INDIA)

Get ready to deliver superior customer experiences.

Unify your sales, marketing, and service teams with a 90-day free trial today. No credit card required.

Get Started